Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We always try to reach the customer first to ensure someone will be there to receive the delivery. We do not like to leave fresh flowers outside and exposed to the weather elements as well as critters. We will call and leave messages and attempt delivery on the date requested. For sympathy arrangements we look at the visitation times and family times to ensure we deliver in advance of the time required. If for any reason no one is home or venues are locked we will try to contact someone and then leave a message. If the recipient asks for us to leave by the door we do not take responsibility for any damage done to the product.

We accept returns within 1 days of delivery. We will provide a replacement if the product is defective but will not replace if the product has been damaged while outside of our control We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.